Reference Model
Operational Communication Maturity Model
A five-level model describing how Operational Communication capability develops within an organization, from informal habit to governed, continuously improved discipline.
- 1
Informal
Communication depends mainly on individual habits, personal devices, verbal instructions or unstructured channels. Processes are rarely documented, and operational evidence is limited.
- 2
Developing
The organization has introduced communication tools and certain procedures, but implementation remains inconsistent across teams, departments or locations.
- 3
Structured
Roles, channels, escalation processes and communication responsibilities are defined. Important operational communication is increasingly documented and governed.
- 4
Managed
Operational Communication is actively managed, measured and reviewed. Communication structures support coordination, traceability, security, continuity and management oversight.
Eligible: Operational Communication Certified Organization
- 5
Optimized
Operational Communication is integrated into organizational governance and continuous improvement. The organization uses operational data, reporting, intelligence and periodic reassessment to improve performance and resilience.
Eligible: Operational Communication Excellence Certified Organization
Where Does Your Organization Stand?
The Health Check offers a rapid initial indication. The Assessment provides a verified maturity classification.